FAQs
General Questions
 | How can I contact your company? |
 | You have several options. You can contact us by mail, telephone or email. Click here for complete contact information. |
| I have a question that is not listed on your website. |
| Simply contact us, and a customer service representative will be more than happy to assist you. Click here for complete contact information. |
| I am very happy with your products and I want to share my story! |
| We LOVE positive feedback from our customers! If you would like to share your story and have it published as a testimonial on our website please send an email to support@nulase.com for more information on how to share your story. |
| What if I want to return my product? |
| Please refer to our Return Policy if you would like to return your product to Nulase. |
Collagen Repleneshing Masque Questions:
| How soon after I open the package should I use the Masque? |
| It is best to use the product with in 15 minutes of opening the package. |
| Which side of the Masque do I put on my face? |
| Both sides of the Masque are the same. |
| What if the Masque is too big for my face? |
| The edges of the Masque can be trimmed to fit your face without affecting the product. |
| What if the product gets into my eyes? |
| Simply rinse your eyes with cool running water for a few minutes. |
| Can I use the Masque if I have an acne breakout? |
| It is best to avoid using the Masque during an acne breakout. |
| Do I rinse my face after I take off the Masque? |
| Do not rinse your face, apply Regenerating Moisturizer directly over treated area to lock in the collagen and nutrients. |
| Do I have to be in an inclined position or can I sit and watch TV? |
| While it is best to be inclined to experience true calming effects, you can be in a position that is comfortable to you without a lot of movement. |